Terms & Conditions

Billing Currency
All transactions are billed in Australian (AUD) dollars.

Payment Methods
We accept Visa, MasterCard, American Express, EFT and Cheques.
We only use credit card numbers to process your payment. We do not retain them for any other purposes.

Credit Card online
Invoices can be paid online using our online payment link. We do not store or have access to your credit card number. You are directed to our merchant payment gateway where you provide your credit card information.

A surcharge may be charged for credit card payments.

Account Details
Account payment details for Electronic Funds Transfer (EFT) are as follows:
Account Name: Trophy Company
Bank: ANZ
Account Number: 220533087
Branch BSB: 013 304
Accounts/Remittance email: admin2@recognitionid.com.au

Magnet Warning
The magnetic backings used on our badges are not suitable for use on people with any form of heart or electronic implant. The magnetic field may interfere with these devices.
The magnetic backing used on the back of the badges may be a choking hazard and should be kept away from young children.

Name Badges are covered by our quality warranty for a period 12 months from the delivery date. Warranty covers faulty materials or workmanship only. Warranty does not cover equipment, which has been abused or used for any other purpose than it was intended. Warranty does not cover wear and tear.

The ownership of the product does not transfer to the purchaser until the goods have been paid in full.

Goods can be returned under the following circumstances:
1. There are faulty materials or workmanship
2. Printing/layout is different from the approved artwork. (Please note slight variations in colour due to the printing process are not grounds for return of goods)
3. Spelling mistakes made by Trophy Company
We are happy to assess replacement of goods if we receive an email notification from you within five working days of delivery of the goods. Please email to orders@recognitionid.com.au.
After receipt of your email, we will send you a confirmation email with details about where to return your goods. Assessment will be completed with 48 hours of receipt of goods. You will be advised of the outcome

Please note:
Goods must be returned within 7 days from date of advising Trophy Company of the claim. Goods must be in original packaging and have not been used for a claim to be considered.
Any goods that are deemed to be faulty or covered by an insurance claim will be replaced in a timely manner. No other financial compensation is payable. The return of the goods is at the sender’s expense.

Refunds are not automatically made if you change your mind.
Once an order has been placed, you have entered into a contract with Trophy Company to produce those products.

Layouts /Artwork
All artwork and logos should be sent to art@recognitionid.com.au
We accept the following File Formats:
EPS (preferred)
PDF (minimum 300 dpi)
Art in WORD documents are not usable
We use mainly the following programs:
Corel Draw 13 & 15
Gravostyle (Engravers)
To edit existing files we would require the original (unlocked) file.

Credit Card Payments
When you make a credit card transaction from our website you are not entering credit card details on any of our websites. You are redirected via a secure connection to our bank (ANZ) or 3rd Party Provider (SecurePay) where you enter your credit card details and the transaction takes place. The only information we keep is the successful transaction details including amount and the associated invoice information